REFUND AND RETURNS POLICY
Thank you for choosing Lawrence Atelier! We are committed to providing you with high-quality products and a satisfying shopping experience. If you are not satisfied with your purchase, we are happy to offer returns and refunds. Please read the following policy carefully to understand the procedures and requirements for returns and exchanges.
- Refund Eligibility
You can apply for a refund within 7 days of receiving the item.
The item must be unworn and unwashed, and must retain its original tags and packaging.
- Return Process
To apply for a refund, please follow these steps:
Contact Customer Service: Please contact our customer service team via email at info@lawrenceatelier.online or by calling +1 (872) 306-1288, providing your order number and return request.
Return Confirmation: We will review your request and provide you with a Return Authorization (RMA) number and return address.
Packaging the Item: Please pack the item with its original tags and packaging, and clearly label the return authorization number on the outside of the package.
Returning the Item: Please return the item to the address we provide. You will be responsible for return shipping costs. Trackable shipping methods are recommended.
- Refund Processing
Once we receive and inspect your returned item, the refund will be processed within 7 business days. The refund will be returned to your original payment method.
Please note that shipping and handling fees are generally non-refundable.
- Exchange Policy
If you need to exchange an item, please follow the return process above, and then reorder the desired item after confirming your refund. - Non-Returnable Items
The following items are non-returnable:
Items past the return period
Any worn or washed item;
Special offer or discounted items (if applicable). - Contact Us
If you have any questions about our refund and return policy or need further information, please contact us through the following methods:
Email: info@lawrenceatelier.online
Phone: +1 (872) 306-1288
Address: 2234 N Laramie Ave, Chicago, IL 60639
Thank you for your understanding and support. We look forward to providing you with excellent products and services!