1. How long after receiving the item can I request a refund?

You can request a refund within 7 days of receiving the item. Please ensure the item is unworn and unwashed, and retain its original tags and packaging.

2. How do I request a refund?

To request a refund, please contact our customer service via email at info@lawrenceatelier.online, providing your order number and return request. We will then provide you with a return authorization number and the appropriate return address.

3. What should I do if the item is damaged or defective?

If you receive a damaged or defective item, please contact our customer service team immediately. We will provide you with a solution, including a refund or replacement.

4. Do I need to pay for return shipping?

Yes, return shipping costs are borne by the customer. We recommend using a trackable courier service to ensure the package is returned safely.

5. How long does it take for a refund to process?

Once we receive and inspect your returned item, the refund will be processed within 7 business days. The refund will be returned to your original payment method.

6. Can I exchange items without returning them?

To exchange an item, you must first return it according to our return policy. After we process your refund, you can reorder the product you need.

7. Can I return or exchange discounted items?

Discounted or sale items are generally not eligible for return or exchange. Please carefully review the relevant terms before purchasing.

8. How can I ensure the security of my personal information?

We take our customers’ privacy and security very seriously. All personal information is protected by encryption and used only for order processing and customer service.

9. Where can I check my order status?

You can log in to your account to view your order status and history. If you did not create an account when placing your order, you can also check your order status via the link in your order confirmation email.

10. What should I do if my question is not listed here?

If you still have other questions or need further assistance, please feel free to contact our customer service team. We will be happy to support you.

Contact Us:
Email: info@lawrenceatelier.online
Phone: +1 (872) 306-1288